Brazil expert: Gabriela

17/10/2024

Rough Guides partnered with local tourism operators to develop a wonderful exciting itinerary for our group of four. Throughout the trip I had regular communication via WhatsApp and never felt ignored or without a sense of support. This was critically important because several unforeseen setbacks occurred during our trip. A critical flight was canceled that jeopardized our entire itinerary. The Local team worked swiftly and efficiently to figure out the most timely and efficient way for us to get back on our schedule. In Uyuni, I fell and broke my arm. Our local guide and driver were absolutely amazing in caring for me and getting me to the health clinic for care. These are unusual and unexpected setbacks, and I was very appreciative that the entire team at Pure Bolivia and Rough Guides were checking in on me regularly. Normally, I travel and book my travel independently. But this time, I was very glad to have had the concierge support along the way. I will be booking more tours in the future with Rough Guides.

28/08/2023

Argentina adventure! Everyone was really helpful in the booking process, and we ended up with amazing guides all arranged by the Rough Guides team. The only negative was not much help when we missed a flight - but we sorted it out ourselves so all good

17/07/2022

The planning of the trip with the guidance of Maria José from Rough Guides was already very professional, fast and reliable - she really shaped the best possible itinerary with all our requests and wishes for the trip. Once started the trip went from good at lake Titicaca, to great in Cusco to epic at the peruanian Rainforest. I can only highly recommend to plan and execute your travels with rough guides - they know what they do and the service onsite was just fabulous!!! Many thanks to everybody involved!!!

19/04/2022

The trip was fantastic and I had a great time and captured some amazing photos. Thanks for your help putting this together.

09/01/2020

Had a great six weeks. Everything went pretty smoothly, bar a couple of minor niggles to be expected on a trip like this, and which were responded to well.

18/10/2019

The destination was fantastic. The hotels were all very good. Every pick up and transfer was on time and easy to follow. And the scenery was absolutely amazing.

02/04/2019

I had a customized trip to South America. We started out in Rio de Janeiro, then flew to Iguazu Falls, Buenos Aires, boated to Colonia Uruguay and left from Montevideo. They arranged just the level of hand-holding that I requested. The only thing I can fault in the entire experience was the final destination of Montevideo. It was the only place we went that rough guides did not provide us with a personal contact person, and the hotel, which was a Wyndham property, did not meet what I expect from a Wyndham Hotel regarding level of finish, it has utilitarian steel doors and a terrible paint job, rooms are stark and poorly arranged, but we did like the location. Breakfast was good, they have a rooftop patio area outside of the breakfast room but they do not allow people to go out there -? the amenities in the lobby and the spa/ athletic equipment, as well as the staff, were fine. The hotel in Rio was fantastic with an excellent location, nice overall finish and good style. The hotel in Iguazu Falls was extraordinary beautiful. The hotel in Buenos Aires was a restored old property, absolutely beautiful public spaces. The Montevideo Hotel was modernistic, well-designed and had a fantastic staff. Overall, the guides and tours provided where exactly what we wanted. We have traveled a good bit and did not want to pay for excessive hand-holding and overly-structure time. The price point was excellent. I will absolutely use rough guides again. Also, extra special Commendation for our driver in Colonia, Fabio, our tour guide in Colonia, and our tour guide in Buenos Aires. All three were fantastic

02/03/2019

The trip was perfectly planned. We could always reach our agent if any questions or got lost. Because of the weather some activities got cancelled (i.e. Volcano track in Pucon). But we got two dinners instead. Great support

06/12/2018

The entire trip went off without a hitch. Thank you!

01/01/1970

What a great trip! It was so easy to communicate, got all the answers to my many questions. What a trip! Argentina wasn't on my bucket list, now I NEED to go back and see more. I so appreciate that I was taken care of. Thank you Anahi.