Terms & Conditions
1. Copyright and Trademarks
2. Access and Use
3. Links to third party web sites
such as telephone numbers, opening hours, travel information and website addresses are liable to change. Rough Guides
does not accept any responsibility for any consequences arising from the use of this information, nor for any material on third party websites and cannot guarantee that any third party websites listed will be a suitable source of travel information. In addition, we have made every effort to ensure that any content sent to and displayed on the website from users, members and other third parties is appropriate to this website, however we cannot guarantee 100% accuracy, or that it is a suitable source of travel information. However, we value your comments, views and suggestions very highly so feel free to contact us at [email protected].The Site is provided by Rough Guides in good faith but Rough Guides does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked, and all warranties and representations are hereby excluded to the extent permitted by law.There is no guarantee that the Site will be free of infection by viruses or anything else which may be harmful or destructive.To the extent permitted by law, Rough Guides hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.
5. TERMS AND CONDITIONS OF SALE AND PURCHASE
Please read through the following Terms and Conditions of Sale and Purchase (“Terms”) carefully. They comprise the terms on which you are permitted to purchase items from The Rough Guides Limited (“us”, also referred to here as “we”) on this website (the “Website”). If you submit an order for any item advertised for sale on this Website, this shall be taken to constitute acceptance by you of these Terms:
FORMATION OF CONTRACT OF SALE
1. If you wish to purchase any of the items for sale on this Website, you must submit a completed order form. Your order will not be accepted unless you place us in a position of being able to receive full payment for your order at the time we accept it. If we agree to accept your order, we will confirm this by email (the “Confirmation”) and will supply the items you have ordered (the “Product”) to you in accordance with the Confirmation and with these Terms. At this time, we can only accept orders for a single copy of an eBook for a single user at any one time.
2. The sale and purchase of Products via this Website will be governed by a contract between you and us formed when you have placed an order, your order has been accepted by us and we have sent you Confirmation of this (the “Contract”). Please note that, as soon as you complete your payment, your order will be sent to our processing server and we will be unable to prevent your items being dispatched to you.
3.The terms of the Contract will comprise these Terms, as amended or updated by us from time to time, and the prices (subject to clause 10 hereof) and other relevant information about the Products published by us on this Website at the time the Contract is formed.
4. We reserve the right to change these Terms at our discretion. We agree to ensure that a note of the date and clause number of any such changes will be included as part of these Terms. Any changes will be posted to the Website and it is your responsibility to ensure, from time to time, that you are aware of any such changes. Changes will become effective 24 hours after first posting and you will be deemed to have accepted any change if you continue to shop on the Website after that time.
5. You acknowledge and agree that, in entering into a Contract, you do not rely on and have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to the Contract or not) which is not expressly set out or referred to in the Contract. This is not intended to limit or exclude liability for fraud on our part.
ORDERS AND QUOTES
6. You acknowledge that all information and specifications relating to the Products and any material produced by us are approximate only.
7. We may correct any error in any unconfirmed order, sales literature or other document or information issued by us or placed on this Website without any liability.
8. We may make any changes in the specification of the Products to conform with any applicable safety or other statutory or European Union requirements which do not materially affect their quality or performance.
NO RIGHT OF WITHDRAWAL
9. (a) When purchasing an eBook available for immediate download, you confirm by clicking on the ‘Proceed to PayPal’ button that you agree that such eBook should be downloaded immediately and you agree that your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the order within the 14 day Cooling Off Period shall not apply. Unfortunately we are unable to delay the download of Digital Goods until the ‘Cooling Off Period’ has expired and so should you not wish to waive your rights under these Regulations in respect of such Digital Goods then you should not proceed with the purchase.
9. (b) If your eBook is defective, please contact us via the email address: [email protected]. We reserve the right to check if the Digital Goods are defective before agreeing to reimbursement and to ask for proof of defect. We may refund you the cost of defective eBook at our sole discretion and any such refund shall be made to the card with which you paid for your order and not in cash.
10. (a) The price of each Product shall be the recommended retail price for that Product that is quoted on this Website on the date you place your order, subject to any inadvertent pricing errors (whether technical or otherwise) by us, unless a special promotional price or other discounts are stated on the Website in respect of a Product.
10. (b) Where a variety of discounts apply (though promotional offers and/or personal discounts available to you) only one discount can be used against each Product. The Website will automatically apply the most advantageous discount to you, provided you enter all discounts to which you are entitled on the order form.
11. The method of delivery applicable will be those quoted on this Website on the date of the order. The delivery address for an eBook will be the installed reader on your computer and there will be no charge for postage, packaging or delivery.
12. The stated price of the Products is inclusive of any applicable Value Added Tax.
13. We reserve the right to revise the price of any items on this Website without notice. We also reserve the right to refuse to supply to you, whether you are an individual or company, for whatever reason.
14. Credit card and debit card payments will be processed on the date on which we dispatch your order.
15. The credit cards and debit cards that we will accept are those listed on this Website on the date on which we accept your order.
17. The time and method for delivery will be at our discretion. The place of delivery will be the the installed reader on your computer or device. Time for delivery shall not be of the essence.
18. From time to time, we may make certain Products available to be pre-ordered for a set period before their launch date. As with any other order, payment for pre-ordered Products shall be processed on the date of dispatch. The price charged for pre-ordered Products shall be the price of the relevant Products as stated on this site on the date of dispatch. In the unlikely event that the price of the relevant Product is greater on the date of dispatch than its price on the date that the pre-order was placed, you may request a refund of the difference between these prices by contacting our customer services as set out here.
RISK AND OWNERSHIP
19. Risk of damage or loss of the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we have tried to deliver the Products.
20. Title in any eBooks shall remain with The Rough Guides Limited at all times.
21. All intellectual property and other proprietary rights (including, but not limited to, brand names, product names, copyright and trade marks) and all technical, business or similar information (including, but not limited to, all designs, documents and other materials relating to the Products) used in the Products (together “the Intellectual Property”) are and shall remain the property of us or of our licensors.
22. Other than as stated in Clauses 23 and 24 below, we do not grant permission for the use of the Intellectual Property and such use may constitute an infringement of the holder’s rights.
23. All Website design, text and graphics appearing on this Website and the selection or arrangement thereof are the copyright of us or of our licensors. Permission is granted to print once in hard copy portions of this Website for the sole purpose of placing an order with or using this Website as a shopping resource. Any other use of materials on this Website (including reproduction for purposes other than those noted above and modification, distribution, or republication in any form or media) without our prior written permission is strictly prohibited.
24. In the case of eBooks, permission is granted to download your eBook to any installed readers on your devices for your personal use at any time, provided that:
(a) the eBook and its associated download link is not distributed or transmitted over any network or communication link
(b) the eBook is used for personal entertainment only;
(c) the eBook is not copied or modified in any way;
(d) you do not remove any copyright or other proprietary notices contained in the eBook.
This permission granted to you may not be transferred to a third party, nor may you sublicense any of your rights under it.
This permission is effective until terminated. You can terminate it at any time by destroying the eBook. It will also terminate automatically if you fail to comply with any part of this Clause 24. You agree to delete the eBook immediately on any such termination.
25. We are the owner of the Rough Guides trademarks and get-up. Any other trademark materials, including, but not limited to, product names and company names or logos cited herein are the property of their respective owners.
LIMITATIONS ON LIABILITY
26. We shall not be liable in respect of any defect in the Products arising from your neglect, failure to follow our instructions, misuse or improper alteration or repair of the Products.
27. Nothing in these Terms shall exclude or limit our liability arising by virtue of the Consumer Protection Act 1987, or our liability for fraud or for death or personal injury caused by our negligence, or any other liability to the extent that we cannot so exclude or limit such liability as a matter of law.
28. Where the Products are sold under a “consumer transaction” (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976), your statutory rights are not affected by these Terms.
29. Save as expressly provided in these Terms, and except where the Products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), the Products are provided on an “as is” basis and all warranties conditions terms and liabilities express or implied by statute or common law are excluded to the fullest extent permitted by law and we will not be liable to you for any loss of any kind whatsoever which arises out of the breach of implied warranties or conditions or breach of any other duty of any kind imposed on us by operation of law.
30. We will not be liable for any of the following losses which may arise by reason of any breach of a Contract or any implied warranty, condition or other term, any representation or any duty of any kind imposed on us by operation of law:
(a) any loss of anticipated profits or expected future business;
(b) damage to reputation or goodwill;
(c) any damages costs or expenses payable by you to any third party;
(d) loss of any order or contract; or
(e) any loss that was not foreseeable by you and Rough Guides at the time our Contract was formed; or
(f) any loss not caused by any breach on the part of Rough Guides.
31. Without prejudice to any other provision of these Terms, we will not be in breach of the Contract for any delay in performing, or failure to perform, our obligations under it if that delay or failure was due to any cause or circumstance beyond our reasonable control. This clause does not affect your statutory rights.
32. We are providing the Website on an “as is” basis and we make no representations or warranties of any kind with respect to the Website or its contents and disclaim all such representations and warranties.
WITHDRAWAL AND USE OF PRODUCTS
33. We may withdraw from the market any Products that we produce or generally supply without prior notice, or liability, to you.
34. If we provide you with information about the use for which the Products are designed and about any conditions necessary to ensure that the Products will be safe, then you must use the Products accordingly.
35. Any notice required under these Terms must be in writing. In our case it must be addressed to our registered office or principal place of business or any other address that we notify to you from time to time whether on the Website or otherwise. Any notices to you will be sent to your usual billing address.
Any notice shall be deemed to be served:
(a) if sent by pre-paid first class post to the party to whom it is given, on the second working day after posting; or
(b) if sent by pre-paid air-mail post to the party to whom it is given, on the seventh working day after posting; or
(c) if sent by fax to the recipient’s fax number at the date and time given on the sender’s transmission acknowledgement slip or (in the case of manifest error or loss of the slip) on receipt.
36. If any of these Terms is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.
37. Each Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts if there are any disputes between them of any kind.
38. Failure or neglect by either party to enforce at any time any of these Terms shall not be a waiver of that party’s rights and it shall not affect the validity of the whole or any part of these Terms or the Contract or prejudice that party’s right to take subsequent action.
39. Nothing in these Terms is intended to confer on any third party any benefit or any right to enforce any of these Terms.
6. Changes to these conditions
7. User information
8. Submitting Content
or blog posts, reviews of books or any other material created and submitted by users (together “User Generated Content”). Rough Guides does not vet and is not responsible for any User Generated Content posted in any part of the site. Any content, recommendation or other information comprised in any User Generated Content is viewed and used by you at your own risk and Rough Guides does not warrant, in any respect, the accuracy or reliability of any such information. The views expressed in User Generated Content are those of the individuals and are not necessarily those of Rough Guides.
Rough Guides does not moderate content before it is posted but retains the right to delete, move, edit, update or otherwise alter content in any way, at our discretion and without notice.
By posting your comments, reviews or materials on this site, you grant us a non-exclusive, perpetual, royalty-free, world-wide licence to use, reproduce, modify, adapt, translate, publish, distribute and display such content in any format now known or later developed including, without limitation, on book jackets and in marketing material. If you do not want to grant us these rights, please do not submit your comments or materials to us.
You may only post content that is proper and appropriate to such areas and you must follow the Rough Guides Community Guidelines found here. In particular, you may not do any of the following:
- post unlawful, defamatory, obscene, threatening, offensive, harmful or otherwise objectionable content (this includes
text, graphics, video, programs or audio);
- delete any author attributions, legal notices or proprietary designations or labels in any content that is posted;
- falsify the origin or source of content that is posted;
- post content in a language other than English;
- post content that violates the legal rights of others, in particular, material that contains the intellectual property rights of third parties unless you have obtained all necessary licences and consents to use such content;
- advertise, promote or offer to sell any goods or services;
- contribute content with the intention of committing or promoting an illegal act;
- use vulgar or offensive user names;
- post content that contains viruses or that may damage Rough Guides’ systems or another user’s computer;
- reveal any personal information about yourself or anyone else (for example, email address, telephone number or
Rough Guides shall be entitled at any time to delete, remove, or suspend the whole or any part of any User Generated Content posted on this site without notice and without incurring any liability. If you find objectionable or offensive User Generated Content on this site please let us know as soon as possible by emailing [email protected].
These terms and conditions were last updated on 16 November 2017 with amendments to Clause 9 (No Right of Withdrawal) in 3. Terms and Conditions of Sale and Purchase.
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