In 1982 we published our first guidebook, The Rough Guide to Greece and since then we’ve become an authority in travel worldwide. In 2017, Rough Guides was acquired by APA and in 2018, we launched a travel marketplace to connect travelers directly with local tour operators across the world.
Rough Guides is a trading name by APA Digital AG, a Swiss registered media company.
Just like the name suggests, a tailor-made trip is one based on your preferences, wishes and comments.
Here’s how it works: You select your travel dates, route, type of accommodation and so on, then a local expert, armed with excellent travel supplier relationships all over their native country, creates the ideal itinerary for you.
You can then book this itinerary straight away with your local expert, or tweak it further until you’re ready to book.
The local experts work for carefully selected tour operators in your chosen destination. The Rough Guides team have handpicked each company and implemented strict quality standards to ensure a consistently high service, no matter the destination.
The Rough Guides platform facilitates the contact between you, the traveler, and the local tour operator. The booking contract will be entered into by you and the local tour operator, according to the terms and conditions of the tour operator.
Every destination is different. Iceland is the ideal country for self-drive itineraries in a rental car, while a typical itinerary in Sri Lanka includes a private driver guide. Some countries do not charge a steep single supplement for solo travelers, while others do.
Simply fill in the form here Dropdown content or have a look at our highlight trips published in each destination tab to explore offers and find a trip that’s just right for you.
With Rough Guides Tailor-Made Travel, over 70 destinations are at your fingertips. From Argentina to Costa Rica, Italy to Iceland, or Sri Lanka to Vietnam – select your destination at the start of your enquiry Dropdown content.
In case your desired destination is not included, feel free to email us at email@example.com and let us know.
Each local travel expert will detail their payment and cancellation policies before enabling you to put down a deposit for your trip.
The deposit usually varies between 20 - 40%, with the remaining balance due around 75 days before your trip. However, as each trip is different, these policies may vary greatly so don’t hesitate to get in touch with your local expert to find out more.
Our local experts can book local flights as part of your itinerary, but given the number of different options available for international flights we recommend you book these on your own.
Simply fill in the short form here Dropdown content to send us your details and preferences about your upcoming trip. One of our Rough Guides Travel Team members will then get in touch before connecting you directly with your personal local expert to quote your trip.
Our Travel Team is happy to hear from you for any travel- or book-related questions. Please email firstname.lastname@example.org with your enquiry.
If you know the title of a book you are looking for, the best way to find it is to type the title in the search bar at the top of the online shop webpage.
You can also use filters at the top of the product listing page to find your book by country, series and format (printed or ebook).
Our ebooks are available in epub format, the most widely supported eBook. Epub files can be read on a variety of devices, including computers, smartphones, tablets, and most eReaders - except Kindle devices. To read an ePub format ebook, you need to install an ePub reader on your device.
Here are some options for epub readers for different devices:
Ebooks in epub format cannot be opened on a Kindle device. To read an ebook in epub format on your kindle device, you can convert the file yourself to a Kindle-friendly MOBI foramt file by using a free online converter like the one available here.
Of course, there are plenty of other popular online applications to convert epub to mobi files, or to open epub files on therefore you can use any of your choice.
After you purchased an ebook, you will receive an order confirmation email and a separate email with a download link for your ebook. This link is valid for 3 days.
Please note: The ebooks available to purchase from Rough Guides online bookshop Dropdown content are typically anywhere between 30MB and 120MB. We recommend that you download your ebook over WiFi or check your data allowance with your mobile network provider to ensure it is sufficient.”
Here is a quick step-by-step guide to show you how to place an order via our online shop:
You can pay with credit card: Visa, MasterCard, American Express, and via PayPal. Dropdown content
Currently, we ship printed books to delivery addresses in the following locations
We are working to add more countries to ship printed books.
If you would like to order a book outside these locations: most of our guidebooks are available as ebooks Dropdown content, which we deliver worldwide by email.
If you’ve ordered an ebook, it will be delivered to you via email immediately after your purchase.
For printed book orders, we offer DPD next day delivery in the United Kingdom and Northern Ireland and standard (2-8 days), priority (1-3 days) delivery options in the USA.
Please be aware that the delivery times are based on when your item was dispatched and not when you ordered your item. Unless stated otherwise, we intend to send items on the next available business day.
Currently we do not provide a tracking number for your order.
If you ordered an ebook, it will be delivered by email without any cost.
For printed books please see in the tables below which shipping costs apply to your order. Orders with both more than 3 printed books and an order value above 50 GBP or USD receive free shipping.
The first option is the section "My Shop Orders" in your account Dropdown content. When you place an order in the Rough Guides online shop, you create an account. Here you can access your order information such as order number, items ordered, see your delivery status and download your ebooks.
A second option is your order confirmation email. After your purchase you will receive an order confirmation email with your order number, your order details and a link to your order in your account. This email also includes download links for ebooks in case you bought any.
In case you received a defective or damaged item(s), please do the following so we can help you quickly
You have the right to return your purchased item(s) within the period of 14 days from the date you received your product, during which time you can change your mind and receive a refund. Please note that this does not apply to digital products.
To process your return please contact us at email@example.com within the 14-day period and provide your order details, specifically your order number. Please be aware, if you do want to return an item, you will need to cover the cost of return postage. Your refund will be processed by the same method as your original payment after receiving your returned items.
We cannot refund any credit card fees or import duties.
As we cannot process your refund if we haven’t received your item(s), please keep the proof of your postage in the unlikely event any problems arise during the returns process.
You can return your ebook ONLY if it’s defective.
First, check if your ebook is defective.
For other issues such as your ebook
please send an email to our team at "firstname.lastname@example.org" with the subject "Ebook issues". Include a screenshot and your order number to help us understand what is wrong. We will be in touch for a refund or replacement.
You can contact our shop team at "email@example.com".
To help our team reply faster, please copy and use one of the following email subject lines:
Also please provide as much information as possible about your issue, including your full name, order items and order number. The team will get back to you as soon as possible.
In the wake of Covid-19 and its impact on the travel industry as a whole, we remain flexible with our upcoming publishing schedule. We can confirm upcoming editions for the next six months, so feel free to reach out to "firstname.lastname@example.org" with the subject "New releases" to hear more.
All listings in our guidebooks, and on the website, are compiled by the personal recommendations of the authors. We cannot guarantee your business will be listed. In case your business is listed we will not charge for the inclusion in our travel guides.
You are welcome to send your details to email@example.com with the subject "Rough Guides listing" and we will share these with the authors who will be in touch directly in case they are interested.
Would you like to report an error in one of our books or in our web content? Awesome! We work hard to ensure our guides are accurate, and appreciate you helping us with fixing the errors we missed.
To report an error inside a printed guidebook, please send an email to our support team at "firstname.lastname@example.org" with the subject "Book correction". In your email, please include the book title, edition or ISBN and page number, plus your correction.
To report an error in our content, please send an email to our support team at "email@example.com" with the Subject "Correction for online content". Please include the URL and a screenshot of the error, plus a description how to fix it.
We offer a free complimentary ebook with the purchase of our print copies since start of 2019. Every print copy includes a unique download code that can be entered on www.roughguides.com/free-ebook Dropdown content
Once you have entered the code you will automatically see the corresponding ebook. If you have any trouble accessing your ebook, please email us at firstname.lastname@example.org with the subject "Free ebook issues".
If you are looking for a commercial collaboration such as bespoke publishing and content creation, brand partnerships, sponsored content, please visit our commercial trade website for case studies, collaboration opportunities and offers.
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