Ecuador

Maria is highly recommended. She as been both helpful and creative. Our group of 4 wanted a cudtomised plan, then we changed countries and dates. She professionally handled all these requests.

Maria Jose provided great service and attention to detail. She took the time to understand my expectations and her communication was excellent. I highly recommend!!!

This was my family’s first time taking a personalized tour and working with RoughGuides. We choose RoughGuides after reading reviews on multiple travel-related sights. RoughGuides has direct staff and contracted guides in many countries. Our trip planner was based in Ecuador although our trip was to Chile. RoughGuides utilizes a web chat system to manage planning staff and traveler communications. The traveler provides an initial summary of trip goals and the RoughGuides planner starts building a plan/itinerary for the trip. The process was straightforward but would be easier and more efficient if RoughGuides had a detailed “traveler profile questionnaire.” For example, our family prefers quiet mornings until about 10 AM. This fact didn’t seem relevant until draft plans/itineraries continued to have touring activities start between 8 and 9 AM. Overall our family was impressed by the quality of the RoughGuides team and the local travel guides/drivers who RoughGuides employs. All of our guides spoke understandable to excellent English and were well-versed in local facts, histories, and culture. One of the ways our family enjoys the local flavor of destinations is via food tours. We usually include at least one food tour in our itinerary. This experience sold our family on personalized touring. We’ll continue using personalized touring when traveling to destinations where our native language, English, is less common.

It's the second time I use Rough Guides for a trip. The first one was fantastic, the past one extraordinary. What a trip we had, would go as far as saying life-changing. The places I visited and the humans as guides changed the way I viewed the place. Nothing but good, nah, great things to say. Do not hesitate to go with rough guides, then you will not have to think, just enjoy the voyage

We had a great experience--detailed and timely communication, follow-through on commitments, and friendly staff. We would travel with Rough Guides and their local agencies again.

Our trip to Ecuador spanned a variety of regions from Galapagos to Yasuni, ending at the Volcanic region of Ecuador. This complex 2 week trip with young kids was made possible thanks to Rough Guides and their Ecuador partner. Instead of pushing back on our requests, they accommodated all our needs, staying in touch throughout the planning process. We have booked previous trips with Rough Guides as well, and they even appreciated us as repeat travelers. A shoutout to Tamer and Maria Jose for their attention and support during the planning process as well as during the trip. As with any trip, there were minor hurdles and issues here and there, Maria was regularly seeking feedback and helping either resolve the issues, or provide complementary dinner as a token. All the guides were very friendly and accommodating. But we were especially impressed with Daniel for Quito and surrounding areas and Jose for the Yasuni experience. Daniel was passionate about sharing his love for Ecuador with us. He helped us through long, tiring journeys ensuring that kids felt cared for. Jose from Yasuni Cultural Center went out of the way to ensure that my little kids are able to enjoy the wilderness of the Amazon basin. Overall, Rough Guides will definitely be on my radar for next travel.