Colombia Travel Agents

“This was an unforgettable experience in Peru run by consummate professionals. Our trip with Rough Guides was the most professional well run tour operation we have ever been on. Our initial expectations were typical of our trips to SA. Everyone is late, everything is behind schedule and sometimes you just don't get all of the itinerary completed because the guides and tour operators operated by a different clock. Everything from the time we were picked up at the airport to our departure was ON TIME! Our guides were at our hotel exactly when they said they were going to be. They were all friendly, spoke English well, were informative, just absolute pleasures to work with. Our booking process was just as smooth. We worked with Jeferson to set up our trip. Told him what we wanted to see and do, what our expectations were(culture, sightseeing, nature and history, skip the shopping) and he provided exactly what we asked for. Once we were in Peru, Jose and Ronnie assisted us through text messages, phone calls and WhatsApp guiding us through the whole trip, even through a few vagaries which always turned out in the end to be perfectly fine. Now, there was a downside to this extreme punctuality and organization. There was no room for us to not be ready to go when it was time to go. This is no fault but I hope this helps a future traveler. We frequently were picked up before our hotel began serving breakfast and did not get a good breakfast to start the day. The hotels would provide a "box meal" and no fault of Rough Guides but these box meals were hardly substantive enough to provide you with the energy to do the walking and exploring that we did. Because we did and saw a lot in a short period of time we typically stayed in a different hotel each night. This made our evenings hectic. We had to find dinner in a new town, get cleaned and packed up to be ready to go at 4:30-6:30 the following morning. I wouldn't call this a fault, just something to prepare for. This trip was booked to celebrate our 24th wedding anniversary and neither of us would hesitate to book again with Rough Guides and we will probably go back with Rough Guides on a slower paced trip in the future now that we have seen the highlights of Peru. Peru has so much more to offer than just the highlights too! We had a different guide each day of our trip with Ronnie and Jose informing us the day before who our guide was and when they would pick us up from our hotel. Every guide we had was punctual, friendly, informative and we even had a guide we had some deep philosophical discussions with whose native language is Quechuan and also spoke Spanish and English! What an immersion! Very much looking forward to our next trip with Rough Guides!”

“We went on a 12 day trip that included 3 countries and many 'tours' . All hotels were lovely and well situated. All pick ups to and from the various airports (there were 7 flights involved!) went without a hitch. We had only one problem with train tickets which was dealt with within the hour. In short, we had a really great time and I was very happy that we had used Jeferson's services. Couldn't have been better. Thank you very much, Jeferson and Rough Guides”

“I’ve now used Rough Guides twice first for Oman and now for LATAM and both trips have been exceptional from start to finish. Our recent LATAM itinerary was incredibly well organised despite involving multiple countries, flights, transfers, tours, and moving parts. Everything felt seamless. We were consistently checked in ahead of flights, boarding passes were shared proactively, and communication throughout the trip was excellent. Jeferson was always available when needed and incredibly responsive and helpful throughout. Some standout moments included the food tour in Lima, which was honestly one of the highlights of the trip and such a brilliant way to experience a city. Iguazu Falls and Machu Picchu were absolutely awe-inspiring, visiting both a natural wonder of the world and one of the world’s great historical wonders in the same trip felt truly magical. We did have one minor hiccup with the train to Machu Picchu, but it was handled quickly and professionally. A hotel was arranged immediately, logistics were reorganised smoothly, and everything was resolved with minimal stress on our side. That level of calm problem-solving really stood out. Overall, the trip was energising, exciting, and beautifully executed. I wouldn’t hesitate to recommend Rough Guides, and I’m already planning my next trip with them, Sri Lanka next! Thank you again to Jeferson and the wider team for such a memorable experience. ✨🙌🏾🙏🏾”

“Our second experience using Insight Guides made for a worry-free trip that included Cusco, Lake Titicaca and the Peruvian Amazon: transfers were always on time, flexible if we wanted to change times a bit, and drivers and guides super friendly. Of the three contact people who coordinated itineraries, I have to single out Benjamin who was so helpful, friendly and responsive. Suggestion early on that we opt for Titicaca Lodge rather than another hotel was made by our initial contact, Jeferson, and was spot on: We could not have had a better experience on a floating island so thanks to Jeferson for that advice. My advice to others: Double check the details and really pin down exactly what you are getting. The promised cooking class in Cusco was not as billed, and just involved us watching a busy kitchen prepare local cuisine for lunch -- which was good but definitely not hands-on as promised. In the Amazon we had asked twice about the level of room we were getting; asked for Comfort which was an upgrade, were promised we were getting all Premium rooms but when we got to the Rainforest Lodge we were told we had booked a Standard which was super small. The lodge upgraded us to a suite which was nice and made a huge difference. Similarly our room in Lima was so small that we practically fell over each other -- even though we were told by Insight that all our accommodation was premium (it turns out we were in the smallest, cheapest room in that hotel). We worked with Benjamin to change hotels for our final two nights which cost a bit of extra but made for a much better experience. So double check every detail that is part of the itinerary and make sure you are getting what you think you should be getting for your money. The devil is always in the details.”

“We are still working on it.”

“I haven’t gone on my Galapagos trip yet though I am so excited. I wanted to take a minute to thank Jefferson who planned my ultimate itinerary for me. I had a personal matter come up which delayed my trip. He was so patient with me. We changed a couple of items to fit exactly what I wanted. This trip should be perfect thanks to Jefferson’s help and patience!”

“Jeferson has been very efficient and listened to our feedback and always very helpful with advise to help us get the best holiday itinerary.”

“Jeferson took care of every detail from constant communication to follow up on drivers, hotels and tours. ”

“We booked our Galápagos trip with Rough Guides and were in the very safe hands of Jef initially and then Benjamin in Quito nothing was too much trouble and our itinerary ticked all the boxes, from land based to sea based experiences, everything was first class. From airports, taxis, to boats and horses everything ran like clockwork. Benjamin’s service went above and beyond, always checking in with us on a daily basis and post trip as well. I would have no hesitation in using and or recommending Rough Guides for future travel plans”

“Jeferson was brilliant throughout, he couldn't have been more responsive or patient! Thank you”

“Yes. Jefferson was so friendly to work with and patient with my questions and changes. My itinerary is perfect and I can’t wait to go on the trip. This company was the most perfect value in my budget and also checking off my must-dos on my trip.”

“This trip was so important to me and my family for my 70th birthday and for my 2 sons to know and understand their roots! My mom was born in Ambato, Ecuador 🇪🇨 and since she has passed I have always wanted to go to her country of origin! I have nothing but praise and appreciations and gratitude towards Responsible Travel via (Rough Guides) Travel agency for an amazing 🤩 and fun filled vacation! Everything went well with our itinerary and activities that Jeferson planned. He really knew what I/we wanted to experience, plus we were able to visit with my cousins! Our driver & guide was exceptional. Mateo kept us safe and we felt at home. He knew all the history of the places we went to & explained the culture and local lifestyle etc. The activity guides were great & they too (Olga, Rigo, Andre, Candy, Leo, & Karin) kept us safe and knew all about the Galapagos, and the volcanoes 🌋 etc…! All were professional and very well organized! I would highly recommend this company & travel agency to anyone that asks me! I/we are happy and overjoyed with the service we received! Love them! Jeferson took care of our every need 24/7. He kept me at ease when my hubby got sick, he was taken care of immediately and the staff kept him well. And Mateo was with us and took care of our every need! Extremely happy with our trip & adventures! Thank you 🙏🏽 so, so, much! We have new found friends and new life time memories to tell & write about! Respectfully, Carol Quigley & Family”

“Response and support were quick and consistent through planning, paying, travel prep, during the trip and even after we were home. Connection to a local expert was fast and then they handled all of my questions in prompt message replies and even a real-time call. Love how they took care of bookings, tickets, transfers/transportation and even acknowledged our son's birthday. All tour guides, drivers and local contacts were friendly, knowledgeable and helpful. It all went so smoothly - a great vacation!”

“I can't praise or recommend the Rough Guides strongly enough for the arrangements for our month in Peru with our two young children. When planning the trip, RGs were attentive, responsive, cheerful, sympathetic and constructive. The trip we ended up with was amazing: we achieved exactly what we dreamed of - and more. The travel partner RG partnered with in Peru were absolutely first class: everything happened like clockwork with local guides who were professional, informative, kind and always went the extra mile. We had genuine 24/7 contact with their Peruvian head office too, which eliminated a great deal of potential stress and prevented a number of logistical mishaps in circumstances outside their control. We would definitely recommend RG and are certainly going to use them again for our next big adventure!”

“Rough Guides hooked me up with a local tour operator to help plan a trip to Colombia. The experience was excellent! I got exactly what I wanted, recommendations, tours, transportation arrangements etc. The local operator was very good at back and forth exchanges, asked great questions to help with recommendations that suited our travel plans and style. The local tour arranger, Nick, also checked on us multiple times via Whatsapp during the trip to ensure things were going as planned. He also had great tips for foods to try, and insider information. Couldn't have been more pleased and plan to use Rough Guides for any travel outside the USA”

“Majo in Ecuador has been an amazing assistance to our customised 37 day tour in South America.”

“Deciding to use Rough Guides for our trip to Colombia was a great decision. Maria Jose and team were great from the start. The preliminary planning meetings were easy to arrange and the team listened to our requirements and planned a great trip. We were a bit nervous as the final itinerary was late getting to us, but everything worked out so well and was even better than described. The drivers and guides were top quality, always on time and very knowledgeable. In country support was very responsive and helpful- it couldn’t have been easier for us as a multi-site trip. If you are planning a trip to Colombia, we would recommend Rough Guides but would suggest you don’t need a guide for the Salt Cathedral or the Thermal Spa (Santa Rosa). Main sites are very busy first week of January so bear this in mind. If you like nature, we wish we had stayed overnight in Tayrona National Park so do look at that as an option. Would definitely use this team again. Thank you for a wonderful trip.”

“I had the pleasure of working with Jefferson at Responsible Travel on my trip to Ecuador which included the Amazon and the Galapagos. Jeferson’s daily check-ins, schedule reminders, and advice about local spots were essential in making our trip smooth and seamless. I appreciated the company’s overall organization and coordination of the trip, many thanks to Jeferson!”

“Our family trip to Colombia was top-notch. Our English-speaking guides were not only knowledgeable but also had excellent personalities. Our drivers were prompt & the vehicles were definitely 5-star. Every night, we received a detailed itinerary from Benjamin & received constant updates and welcome WhatsApp messages. We ALWAYS felt safe and cared for. Majo did an excellent job planning our trip, while Benjamin executed the trip once we arrived in Colombia. We are seasoned travelers. However, my husband and I will definitely use Rough Guides again to plan our next trip.”

“Unbelievably amazing Galápagos Islands, Ecuador experience! Majo Jaramillo through Rough Guides tailored a remarkable & thoughtful 12 day itinerary for our family, such that there were only adventures & memories to enjoy! From the early planning to the flight back home, Majo was graciously available; whether it be for me to send a thank you for a great adventure set up or to check on a driver pick up. The international flights were not included & Majo worked with the frequent flight updates! Domestic flights were included & looking forward to having Rough Guides include the international fights as well. Very thoughtful gifts around! Majo listened, is experienced, kind, thought & idea generating, clear, communicative, well English versed & created a streamlined once in a lifetime experience for our family! Sea lions, penguins, blue footed boobies, iguanas, sea turtles, rays, dolphins, hawks, land tortoises, sharks, & an inspiring ECO LIFE!!! Majo, Thank you again :D”

“The tour advisor was extremely helpful and helped us to build a bespoke tour. However, what actually happened was not exactly what we thought we had booked. We had booked a 5 day 4 night trip to the Peruvian Amazon Jungle and were expecting to have all 4 nights in one place, we had to transfer to a second lodge in the final night in order to do one of the excursions that we had booked, we only found out about this when we arrived in the first lodge. We had also booked a trip to a chocolate plantation to see the whole process from growing the cacao beans to producing a chocolate bar. Our lodge did not seem to know that we had done this and had us booked for a fishing expedition. We did neither in the end, but the (trainee) tour guide arranged for us to have a chocolate preparation/cooking session in stead at the lodge. Not what we had booked. The level of English for the tour guide was also very poor, which did not help our overall experience. Having said that, we did have a good time in the trip.”

“The itinerary covered all the places we wanted to visit and it was great to have the internal flights, transport and logistics organised for us. The arrangements put in place worked very well and saved us a lot of time and hassle, enabling us to enjoy the trip even more. Overall we had a great time. The one point for improvement was the choice of some of the hotels we were allocated. Many of them were really more suited to and dealt mostly with large groups of travellers so the two of us did feel rather "second best" and squeezed at times as we competed for service (and even food) with large coach parties. Smaller, more boutique style places (like those generally recommended in the Rough Guide itself) would have been better for us.”

“My friend and I booked a tailored trip to Peru—our first time doing something like this—and it exceeded all expectations. Maria, who handles trips in Peru, Ecuador, and Colombia, was outstanding from start to finish. She clearly communicated every detail before booking, adjusted the itinerary to our wishes, and handled everything professionally and with care. Payment was smooth, and she remained available whenever issues came up—even when our flights caused delays, she stepped in to help immediately. The guides were knowledgeable, patient, and passionate, adding depth to our experience. The drivers were reliable, and the whole trip felt both well-planned and pleasantly spontaneous. Even when minor problems came up, Maria resolved them quickly and efficiently. Her dedication made all the difference.”

“We had an unforgettable trip to Ecuador and the Galápagos Islands, beautifully organized by Responsible Travel. Every detail of the journey was handled with care, and the entire experience exceeded our expectations. A special thank you goes to Cynthia, who managed the planning with exceptional professionalism and warmth. From the very start, she listened carefully to our preferences and needs, and continued to show genuine care and attention throughout the entire trip. Her meticulous coordination ensured that everything ran smoothly, allowing us to relax and fully enjoy the stunning landscapes, unique wildlife, and rich culture of the region. Cynthia’s dedication and thoughtful approach truly made this trip extraordinary. We cannot recommend Responsible Travel — and especially Cynthia — highly enough.”

“Maria was incredibly patient at working through a number of iterations of my itinerary on a very limited budget to make it as special as possible. Once I arrived everything was seamless and Maria kept in touch throughout my trip to check that everything was on track and whether I needed anything. All the people doing transfers and the guides were very friendly and professional, and the accommodation in Cusco was good. Highly professional service which facilitated me having a really memorable experience.”

“Maria Jose put together a great plan for us. She responded to our initial ideas with wonderful specifics, added some of her own suggestions (which we also liked) and came up with terrific new proposals as our thinking evolved. We are planning far ahead, so won't make the trip until next year, but we have a really, really good plan to work from.”

“Maria is highly recommended. She as been both helpful and creative. Our group of 4 wanted a cudtomised plan, then we changed countries and dates. She professionally handled all these requests.”

“Maria Jose provided great service and attention to detail. She took the time to understand my expectations and her communication was excellent. I highly recommend!!!”

“Our trip to Ecuador spanned a variety of regions from Galapagos to Yasuni, ending at the Volcanic region of Ecuador. This complex 2 week trip with young kids was made possible thanks to Rough Guides and their Ecuador partner. Instead of pushing back on our requests, they accommodated all our needs, staying in touch throughout the planning process. We have booked previous trips with Rough Guides as well, and they even appreciated us as repeat travelers. A shoutout to Tamer and Maria Jose for their attention and support during the planning process as well as during the trip. As with any trip, there were minor hurdles and issues here and there, Maria was regularly seeking feedback and helping either resolve the issues, or provide complementary dinner as a token. All the guides were very friendly and accommodating. But we were especially impressed with Daniel for Quito and surrounding areas and Jose for the Yasuni experience. Daniel was passionate about sharing his love for Ecuador with us. He helped us through long, tiring journeys ensuring that kids felt cared for. Jose from Yasuni Cultural Center went out of the way to ensure that my little kids are able to enjoy the wilderness of the Amazon basin. Overall, Rough Guides will definitely be on my radar for next travel.”

“This was our first booking with Insight Guides and we will be using them again! Our coordinator Tamer and Maria Jose were super quick to get back to us. He responded to all our queries and offered alternative suggestions. He also made arrangements for video calls. He continually stayed connected while on our trip ensuring everything was going to our satisfaction. Super customer service. The ground team he coordinated for our different adventures in Peru were just as kind and professional.”

“Our trip to Peru was organised brilliantly by Raquel and Tamer. The itinerary was perfect and the transportation and accommodation arrangements were great too. Raquel was always available for any help we needed at whatever time. She was checking in on us at regular intervals and making sure our journey was seamless. I would highly recommend Tamer and Raquel as your contacts if you are looking to visit Peru any time soon. Thanks so much both!”

“My husband and I (80 and 79) just returned from a 47-day trip to Peru. What a great experience: Lima, Ballesta Islands, Ica, Huacachina, Arequipa, Colca Canyon (and condors!), Puno, train to Cusco, Machu Pichu and the Sacred Valley, and finally an Amazon cruise. Rough Guides planned the entire trip. Tamer and Maria Jose, who is their local travel expert for Peru, listened carefully to what we wanted, created a plan for us, modified it as we re-thought things, and then booked all the lodging, internal transfers, and a few tours. The boutique hotels were wonderful. For the most part, the transfers from place to place went smoothly. Everyone was attentive to our needs. However, connecting up with our guides in Aguas Calientes (we found the hotel on our own) and at Machu Pichu was difficult, largely a result of holiday crowds. If we were doing it again, we would have arranged to spend more time in Machu Pichu perhaps even staying at the Park for 1 or 2 nights. The 7-night Amazon cruise on La Perla was spectacular. The lodging, food, naturalist guides, crew, wildlife viewing were amazing. A nice way to end the trip. Highly recommend. Thank you, Tamer!”

“We just returned from a 2 week trip to Ecuador and visited the capital city, Amazon basin and the Galapagos. Tamer is world class and assembled a perfect itinerary. He checked in with us constantly ensuring we knew all the details about our upcoming adventures. Tamer also connected us with the most wonderful guides and experts- Alejandro, Sebastian and Remi (Namo Wildlife Reserve). They were incredible, accommodating and made the experience one we will remember forever. Thank you from the Barbato’s!”

“Having guides for the multiple activities was truly helpful, we would not have been able to navigate the trip with out their coordination. The whole trip was well planned out by Rough Guides. ”

“Another amazing custom made trip to Peru from rough guides. The hotels and tours that was booked for us was great. All the tour guides were knowledgeable and helpful and even took beautiful pictures for us. If I have one suggestion to make is that our tour for the rainbow mountain, the communication could have been better. Because everyone has different levels of fitness we didn’t all make the hike at the same pace. It would have been better t tell the group before hand what time to meet up back down the van. And although we were dropped off near our hotel after the tour I expected to be dropped off at our hotel as we were picked up from there. The reason given was that the van was too big to come through the alley of our hotel which I found a bit strange as it was the same van that picked us up in the morning. Otherwise everything else was great. Communication with the booking of the whole trip was great and they were even checking up on us to make sure that everything was going smoothly. Thank you again cx”

“Rough guides curated the perfect experience for my family. I cannot thank Tamer and the team enough from Rough Guides - we just returned from a two week adventure Quito, Amazon & Galapagos. And he was there every step of the way before, during & after. Answering all of questions supporting my requests to ensure we created the most magical experience for my family. He went above and beyond to ensure that my 9 -year-old who was celebrating his bday while we were away, had a birthday cake and a lovely dinner. The guides that he recommended were so knowledgeable and helpful. And I felt like I could truly relax instead of having to worry about all the logistics. Thank you again so much for making our adventure truly priceless. ❤️”

“Tamer and Maria Jose from Rough Guides was more than helpful through the whole process from planning to execution. Tamar kept in touch with us constantly and even when another company, a cruise line, we were working with let us down while in Ecuador, Tamar and his local guide took up the slack and helped us amazingly. In addition to Tamar, the local guide, Sebastian Carrera, was amazing. In short, he was great!! Please see our review of him on Trip Advisor. Overall, an amazing trip that happened thanks to Rough Guides. ”

“The organization of my trip was complicated with many internal flights, transfers and tours at 4 locations through out Peru and every time our drivers and guides were on time. Tours were run with professionalism and when any problems arose the communication from both the main rough guides liaison and the local guides were prompt and they were able to solve the issue quickly.”