Tailor-made trips reviews

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Tailor-made trips by Rough Guides local experts

Our tailor-made trips are all planned by local experts – who work for tour operators on the ground – so that all the pesky planning details are taken care of for you. Their know-how, and 24/7 support, makes travel truly stress-free. But don’t just take our word for it: these reviews are all written by real travellers who have booked a tailor-made trip with Rough Guides. Every traveller is asked to leave a review after their trip, but you can leave one before you go, too.

Trustpilot Rated 4.8/5.0

Total reviews: 659

Satisfaction: 4.90

Florence

27/12/2025

“Ms. Camila not only provided me with highly professional advice, but also created my ideal itinerary within my limited budget. I'm truly grateful for her help and her patience in answering all my questions, which allowed me to have an unforgettable journey.”

Amber, US

Trip to Ecuador
23/12/2025

“Unbelievably amazing Galápagos Islands, Ecuador experience! Majo Jaramillo through Rough Guides tailored a remarkable & thoughtful 12 day itinerary for our family, such that there were only adventures & memories to enjoy! From the early planning to the flight back home, Majo was graciously available; whether it be for me to send a thank you for a great adventure set up or to check on a driver pick up. The international flights were not included & Majo worked with the frequent flight updates! Domestic flights were included & looking forward to having Rough Guides include the international fights as well. Very thoughtful gifts around! Majo listened, is experienced, kind, thought & idea generating, clear, communicative, well English versed & created a streamlined once in a lifetime experience for our family! Sea lions, penguins, blue footed boobies, iguanas, sea turtles, rays, dolphins, hawks, land tortoises, sharks, & an inspiring ECO LIFE!!! Majo, Thank you again :D”

julie

23/12/2025

“Yes. Jefferson was so friendly to work with and patient with my questions and changes. My itinerary is perfect and I can’t wait to go on the trip. This company was the most perfect value in my budget and also checking off my must-dos on my trip.”

Rachelle, US

Trip to Costa Rica
19/12/2025

“I was not going to use this service as I'm not really a 'roughing' it person, but don't let the name fool you. They provide great options, fabulous service at a reasonable price. I will definitely use them again!”

Paulena

10/12/2025

“We had one week to see and do as much as we could and also have a bit of relaxation and keep within our budget. Our travel advisor Hashini and our driver/guide Rajitha delivered this and more. Our flight was delayed so our itinerary had to be altered a little but we still got to do all that was on the list. Rajitha also gave us different options that suited as alternatives. We especially enjoyed the National park jeep safari to see the elephants and the village experiences with cookery class. The local authentic food that Rajintha brought us to enjoy was fabulous. Ending our week with a relaxing stay at Buckingham Place in Tangelle was perfect. The staff there were just so helful and friendly and the accommodation was great. Actually all our accommodation on this teip was very good. Even after the country suffered from severe floods and lindslides following the storm in late November, the Sri Lankan welcome and courtesy was in abundance everywhere we went. We saw some of the devastation and take our hats off to the tourist industry who still managed to maintain their high standards. I would use Rough Guides and definitely recommend them for a tailored experience.”

John

10/12/2025

“I thought I did feed back to An Tran. The fundamental issue was price. It was £10k about the next most expensive itinerary. Secondly it was not the itinerary I asked for. His response was that as we are "older" travelers he took it upon himself to provide a different itinerary that would be easier for us.”