Tailor-made trips reviews

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Tailor-made trips by Rough Guides local experts

Our tailor-made trips are all planned by local experts – who work for tour operators on the ground – so that all the pesky planning details are taken care of for you. Their know-how, and 24/7 support, makes travel truly stress-free. But don’t just take our word for it: these reviews are all written by real travellers who have booked a tailor-made trip with Rough Guides. Every traveller is asked to leave a review after their trip, but you can leave one before you go, too.

Trustpilot Rated 4.8/5.0

Total reviews: 653

Satisfaction: 4.90

julie

23/12/2025

“Yes. Jefferson was so friendly to work with and patient with my questions and changes. My itinerary is perfect and I can’t wait to go on the trip. This company was the most perfect value in my budget and also checking off my must-dos on my trip.”

John

10/12/2025

“I thought I did feed back to An Tran. The fundamental issue was price. It was £10k about the next most expensive itinerary. Secondly it was not the itinerary I asked for. His response was that as we are "older" travelers he took it upon himself to provide a different itinerary that would be easier for us.”

Sheila

09/12/2025

“Marianna listened to my requirements and between us we produced a wonderful holiday trip to Argenina.”

Noon

09/12/2025

“We are still in the planning stages but George has been quick to respond, made useful suggestions and adapted the plan to our responses. We are very happy with the help he has provided.”

Federico

05/12/2025

“We loved Umida from the very first line. Always patient and very open to see What we want to do.”

Carol

02/12/2025

“This trip was so important to me and my family for my 70th birthday and for my 2 sons to know and understand their roots! My mom was born in Ambato, Ecuador 🇪🇨 and since she has passed I have always wanted to go to her country of origin! I have nothing but praise and appreciations and gratitude towards Responsible Travel via (Rough Guides) Travel agency for an amazing 🤩 and fun filled vacation! Everything went well with our itinerary and activities that Jeferson planned. He really knew what I/we wanted to experience, plus we were able to visit with my cousins! Our driver & guide was exceptional. Mateo kept us safe and we felt at home. He knew all the history of the places we went to & explained the culture and local lifestyle etc. The activity guides were great & they too (Olga, Rigo, Andre, Candy, Leo, & Karin) kept us safe and knew all about the Galapagos, and the volcanoes 🌋 etc…! All were professional and very well organized! I would highly recommend this company & travel agency to anyone that asks me! I/we are happy and overjoyed with the service we received! Love them! Jeferson took care of our every need 24/7. He kept me at ease when my hubby got sick, he was taken care of immediately and the staff kept him well. And Mateo was with us and took care of our every need! Extremely happy with our trip & adventures! Thank you 🙏🏽 so, so, much! We have new found friends and new life time memories to tell & write about! Respectfully, Carol Quigley & Family”