Rough Guides Tailor-made trips reviews

“Adriana has been extremely helpful in planning a multigenerational family trip itinerary to Costa Rica. She has consistently responded very promptly and thoroughly with the information needed for this special trip, helping us balance seeing as much as we can together while also having appropriate space for each family and the kids to do some things on their own. We really appreciate her knowledge and kindness throughout this process.”

“Of the 3 agents I contacted Ana was by far the standout agent. She professionally answered my queries. We have accepted her latest proposed itinerary and look forward to our trip in June.”

“We were very happy with our holiday in Vietnam and Cambodia organised through Rough Guides with Juliana from Odynovo. While arranging the itinerary we FaceTimed Juliana and sent messages to confirm preferences and ask questions. Juliana was quick to respond and action all requests. She made suggestions to give us the best experience within our budget. We started in Hanoi with Tuan as our guide - he was a fantastic guide with great insight and information about the history of northern Vietnam and how life has changed in his lifetime. Is food tour helped orientate us and inform us about traditional dishes. He also gave excellent suggestions where to eat in the evenings. He tailored our days to suit our interests and ensured we knew how to meet up with tours organised with other agencies. He was wonderful! After a luxurious overnight cruise in Halong Bay Tuan made sure we were able to catch the overnight train to Da Nang which was great fun. In Da Nang we were met by Qwac who was kind and helpful during our stay, we were able to get superb tailor made dresses and trousers on his recommendation at Blue clothing. Our driver Tuang greeted us with cold water and flannels as needed. We had booked homestay at Jackfruit and were initially disappointed to be staying next door as we had liked the look of Jackfruit. Very glad we stayed as the family were kind and we enjoyed lovely breakfasts and they helped us with laundry giving us an authentic homestay experience which is what we wanted. Kim made our stay in Saigon amazing- particularly during our day trip to the Mekong River Delta. She was fun, very knowledgeable and interesting about the history and current affairs. Kim gave good recommendations for activities in our down time, helped us negotiate tipping and was a godsend ensuring we were at the right gate for check in for our flight to Cambodia. In Cambodia we met our guide, Sun who has been incredibly attentive with our driver Mr Ya. He has not only recommended but also booked restaurants and transport in the evenings. He arranged late check out without being asked for our final day. He adapted the itinerary with our agreement to avoid being out at the hottest part of the day. Mr Ya is always ready with ice cold water and icy flannels on our return to the air-conditioned car after exploring temples. Overall we have been incredibly impressed with booking through Rough Guides - thank you so much, we are already thinking about our next trip and will certainly come back to Rough Guides.”

“Jeferson has been very efficient and listened to our feedback and always very helpful with advise to help us get the best holiday itinerary.”

“We recently returned from a five-week trip through Thailand and Laos, expertly arranged with the help of Mollie, our travel advisor. From start to finish, Mollie was an absolute pleasure to work with. She showed incredible patience and professionalism as I revised our dates and itineraries several times, always offering thoughtful suggestions to improve our plans and make logistics seamless. The private guides, drivers, and accommodations she organized—through Rough Guides and Odynovo—were all first-rate. Every leg of our trip, including multiple internal flights and transfers, went off without a hitch. Mollie stayed in touch throughout our journey to ensure everything was running smoothly and that we were happy and well looked after. This was an involved trip, and we couldn’t have been more pleased with how it turned out. Thanks to Mollie’s attention to detail and deep knowledge of travel in the region, we had an unforgettable experience. I wouldn’t hesitate to recommend her to anyone planning an international adventure. In fact, we’ve already asked her to help us design our next trip—this time to Vietnam! Thank you, Mollie, for a job exceptionally well done. Sonja & Jerry Greer”

“We arrived home safely and had a wonderful time in Costa Rica! Using this service was not only incredibly easy for us but also very well organized and the communication was great! And they were very receptive to all feedback.”