“I was interested in planning a trip to Austria and found this site. I got two "offers" for introductory tours in my projected price range, and chose to work with one . We had a call after initial correspondence and later revised that plan . I found the communication via the Rough Guides software challenging and asked that we communicate directly via email during the final stages of planning. I was initially concerned that I wouldn't receive "final documents" until 2 wk before the trip , having by then paid in full. I did purchase the insurance ( which i have tended to do for the recent trips we've taken.) All in all i was very pleased with the trip , which exceeded expectations, including the hotel and several restaurant choices and the tour guides they engaged . Clemens was very good to work with in planning and his staff provided great support with regular followups along the way and quickly helping resolve a sticky issue that came up . They used an app called Destination Book to hold all of the trip data including vouchers for tickets that was terrific and easy to use. I would use this service again .”