Our tailor-made trips are all planned by local experts – who work for tour operators on the ground – so that all the pesky planning details are taken care of for you. Their know-how, and 24/7 support, makes travel truly stress-free. But don’t just take our word for it: these reviews are all written by real travellers who have booked a tailor-made trip with Rough Guides. Every traveller is asked to leave a review after their trip, but you can leave one before you go, too.
Larry S. 
“Rough Guides did a terrific job planning and coordinating our tour of the Galapagos Islands. We were assisted every step of the way by our local tour coordinators who ensured that we got from our hotel to every excursion meeting point on time and without a hassle. The local Galapagos Park guides were excellent, incredibly knowledgeable, helpful and friendly. It is hard to believe how close you can be to the fantastic giant tortoises, blue footed boobies, sea lions, iguanas, finches, mockingbirds and other wildlife too numerous to mention. Highly recommend Rough Guides.”
Stuart B.
“We booked our Galápagos trip with Rough Guides and were in the very safe hands of Jef initially and then Benjamin in Quito nothing was too much trouble and our itinerary ticked all the boxes, from land based to sea based experiences, everything was first class. From airports, taxis, to boats and horses everything ran like clockwork. Benjamin’s service went above and beyond, always checking in with us on a daily basis and post trip as well. I would have no hesitation in using and or recommending Rough Guides for future travel plans”
Carol
18/12/2025“This trip was so important to me and my family for my 70th birthday and for my 2 sons to know and understand their roots! My mom was born in Ambato, Ecuador 🇪🇨 and since she has passed I have always wanted to go to her country of origin! I have nothing but praise and appreciations and gratitude towards Responsible Travel via (Rough Guides) Travel agency for an amazing 🤩 and fun filled vacation! Everything went well with our itinerary and activities that Jeferson planned. He really knew what I/we wanted to experience, plus we were able to visit with my cousins! Our driver & guide was exceptional. Mateo kept us safe and we felt at home. He knew all the history of the places we went to & explained the culture and local lifestyle etc. The activity guides were great & they too (Olga, Rigo, Andre, Candy, Leo, & Karin) kept us safe and knew all about the Galapagos, and the volcanoes 🌋 etc…! All were professional and very well organized! I would highly recommend this company & travel agency to anyone that asks me! I/we are happy and overjoyed with the service we received! Love them! Jeferson took care of our every need 24/7. He kept me at ease when my hubby got sick, he was taken care of immediately and the staff kept him well. And Mateo was with us and took care of our every need! Extremely happy with our trip & adventures! Thank you 🙏🏽 so, so, much! We have new found friends and new life time memories to tell & write about! Respectfully, Carol Quigley & Family”
Anthony M. 
“The initial work by Rough Guides to select and suggest local companies for our trip was excellent. We were more and more convinced that our chosen partner, Authentic Travel, was a perfect choice — knowledge, experience, communication, professionalism, clarity, and on top of these, a strong dedication to ensuring every element of both our pre-trip planning and the trip itself was the best it could be. When potential issues arose (as they always will), the team was ahead of the problem, solving it often before we even knew about it. We travel a lot, and this is the best it can be! We do not say this lightly, having given some very critical reviews to those who cannot meet at least the minimum expected. We would unconditionally recommend both companies to everyone.”
Amber C.
“Unbelievably amazing Galápagos Islands, Ecuador experience! Majo Jaramillo through Rough Guides tailored a remarkable & thoughtful 12 day itinerary for our family, such that there were only adventures & memories to enjoy! From the early planning to the flight back home, Majo was graciously available; whether it be for me to send a thank you for a great adventure set up or to check on a driver pick up. The international flights were not included & Majo worked with the frequent flight updates! Domestic flights were included & looking forward to having Rough Guides include the international fights as well. Very thoughtful gifts around! Majo listened, is experienced, kind, thought & idea generating, clear, communicative, well English versed & created a streamlined once in a lifetime experience for our family! Sea lions, penguins, blue footed boobies, iguanas, sea turtles, rays, dolphins, hawks, land tortoises, sharks, & an inspiring ECO LIFE!!! Majo, Thank you again :D”
Julianne C. 
“I had the pleasure of working with Jefferson at Responsible Travel on my trip to Ecuador which included the Amazon and the Galapagos. Jeferson’s daily check-ins, schedule reminders, and advice about local spots were essential in making our trip smooth and seamless. I appreciated the company’s overall organization and coordination of the trip, many thanks to Jeferson!”