Mail
Post offices are easily spotted by their bold black-on-yellow PTT (Posta, Telegraf, Telefon) signs. Stamps are only available from the PTT, whose website (wptt.gov.tr) has a (not necessarily up-to-date) English-language listing of services and prices. Post offices are generally open Monday to Friday 8.30am to 5.30pm and until noon on Saturday. Airmail (uçakla) rates to Europe are TL1.10 for postcards, TL2 for letters up to 20g, TL19 for 2kg, the maximum weight for letters. Delivery to Europe or North America can take seven to ten days. A pricier express (acele) service cuts delivery times to the EU to about three days. When sending airmail, it’s best to give your stamped letter/card to the clerk behind the counter, who will ensure it gets put in the right place; otherwise, place it in the relevant slot if one is available (yurtdışı for abroad; yurtiçi for elsewhere in Turkey).
Maps
Maps of Turkey are notoriously poor quality owing to the lack of survey-based cartography. The best foreign-produced touring maps, accurately showing many smaller villages, are those published by Kartographischer Verlag Reinhard Ryborsch (1:500,000; Frankfurt, Germany), which cover the entire country in seven maps. They are usually available online, but both original and pirated versions are sold at better bookshops in İstanbul, Ankara and big resorts. Reasonable second choices, easier to obtain, include Insight’s Turkey West and Insight Turkey (both 1:800,000), both of which are easy to read and reasonably accurate, and the equally reliable Turkey Geocentre Euro map (1:750,000).
In terms of Turkish-produced touring maps, the 1:400,000 atlas produced by Atlas magazine is highly accurate but difficult to read owing to murky printing. The best regional touring maps are Sabri Aydal’s 1:250,000 products for Cappadocia, Lycia, Pamphylia and Pisidia, available from local bookshops and museums.
İstanbul, Ankara, Antalya, Bursa and İzmir (as well as overseas) tourist offices stock reasonable, free city street plans. Sketch plans from provincial tourist offices vary widely in quality.
Among Turkish-produced city maps, Net’s “All of Istanbul” 1:9000 is more comprehensive than Keskin Colour’s 1:8500 “İstanbul Street Plan”, and includes useful maps of the Prince’s islands. The most detailed A–Z-style atlas for the European side, ideal for out-of-the-way monuments, is Mepmedya’s 1:7500 “İstanbul Avrupa Yakası”, though it’s pricey (TL50) and heavy. All these are sold in town and (Mepmedya excepted) cheaper than anything produced abroad.
For trekking maps see the section Hiking equipment and safety.
Money
Turkey’s currency is the Turkish Lira (Türk Lirası) or TL for short, divided into smaller units known as kuruş. Coins come in denominations of 1, 5, 10, 25, 50 kuruş and TL1, with notes in denominations of TL5, TL10, TL20, TL50, TL100 and TL200.
At the time of writing the exchange rate was around TL2.10 to the euro, TL2.70 to the pound and TL1.70 to the US dollar. As recently as 2004 hyperinflation meant that millions of lira were needed to purchase the smallest everyday item. and many Turks still talk in millions, which can be confusing when you are asked “bir milyon” or one million lira for a TL1 glass of tea.
Rates for foreign currency are always better inside Turkey, so try not to buy much lira at home. Conversely, don’t leave Turkey with unspent lira, as you won’t get a decent exchange rate for them outside the country. It’s wise to bring a fair wad of hard currency with you (euros are best, though dollars and sterling are often accepted), as you can often use it to pay directly for souvenirs or accommodation (prices for both are frequently quoted in euros). Travellers’ cheques are, frankly, not worth the bother, as exchange offices and some banks refuse them.
Changing money
While most banks, such as İşbank and Yapıkredi, change money, the best exchange rate is usually given by the state-owned banks Ziraat Bankası, which has dedicated döviz (exchange) counters – but despite the automated ticket/queuing system queues can be long. Döviz, or exchange houses, are common in Turkey’s cities and resorts. They buy and sell foreign currency of most sorts instantly, and have the convenience of long opening hours (usually 9/10am–8/10pm) and short or nonexistent queues. Most do not charge commission, but give a lower rate than the banks.
Remember to keep all foreign-exchange slips with you until departure, if only to prove the value of purchases made in case of queries by customs.
Credit/debit cards and ATMs
Credit cards are widely used in hotels, shops, restaurants, travel agencies and entertainment venues and with no commission (though many hotels and shops offer discounts for cash rather than credit-card payments). Don’t expect, however, to use your card in basic eating places or small corner shops. Swipe readers plus chip-and-PIN protocol are now the norm in most of Turkey.
The simplest way to get hold of money in Turkey is to use the widespread ATM network. Most bank ATMs will accept any debit cards that are part of the Cirrus, Maestro or Visa/Plus systems. Screen prompts are given in English on request. You can also normally get cash advances at any bank displaying the appropriate sign, and in major cities and resorts some ATMs will give euros and dollars. It’s safest to use ATMs attached to banks during normal working hours, so help can be summoned if your card is eaten (not uncommon). Turkish ATMs sometimes “time out” without disgorging cash, while your home bank may still debit your account – leaving you to argue the toss with them. ATM fraud is rife in Turkey – make sure you are not overlooked when keying in your PIN. You can also use Visa or MasterCard to get cash from ATMs.
Opening hours and public holidays
Office workers keep conventional Monday to Friday 9am to 6pm schedules, with a full lunch hour. Civil servants, including tourist offices and museum staff, in theory work 8.30am to 5.30pm, but in practice hours can be much more erratic – don’t expect to get official business attended to the same day after 2.30pm. Most state banks are open Monday to Friday, 8.30am to noon and 1.30pm to 5pm. Private banks such as Garanti Bankası and Köç operate throughout the day.
Ordinary shops, including large department stores and mall outlets, are open continuously from 8.30am or 9am until 7pm or 8pm (sometimes even later in many major cities and resorts). Craftsmen and bazaar stallholders often work from 9am to 8pm or 9pm, Monday to Saturday, with only short breaks for meals, tea or prayers. Even on Sunday the tradesmen’s area may not be completely shut down – though don’t count on this.
Museums are generally open from 8.30am or 9am until 4.30pm or 5pm in winter, later in the summer. Virtually all state, and some private, museums are closed on Monday, though in İstanbul closing days are staggered so make sure you check the individual listings. All tourist sites and museums are closed on the mornings of public holidays. Mosques are theoretically open all the time, but many of the less visited ones are kept locked outside of prayer times, and many do not encourage visitors at prayer times!
Public holidays
Secular public holidays are generally marked by processions of schoolchildren or the military, or by some demonstration of national strength and dignity, such as a sports display. Banks and government offices will normally be closed on these days (exceptions given here). For more information, see the section on religious festivals.
Jan 1Yılbaşı – New Year’s Day.
April 23Ulusal Egemenlik ve Çocuk Bayramı – Independence Day, celebrating the first meeting of the new Republican parliament in Ankara, and Children’s Day.
May 19Gençlik ve Spor Günü – Youth and Sports Day, also Atatürk’s birthday.
May 29 İstanbul’s capture by Mehmet the Conqueror in 1453 (İstanbul only).
July 1Denizcilik Günü – Navy Day (banks and offices open).
Aug 26Silahlı Kuvvetler Günü – Armed Forces Day (banks and offices open).
Aug 30Zafer Bayramı – Celebration of the Turkish victory over the Greek forces at Dumlupınar in 1922.
Sept 9Kurtuluş Günü – Liberation Day, with parades and speeches marking the end of the Independence War (İzmir only).
Oct 29Cumhuriyet Bayramı – commemorates the proclamation of the Republic by Atatürk in 1923.
Nov 10Anniversary of Atatürk’s death in 1938. Observed at 9.05am (the time of his demise), when the whole country stops whatever it’s doing and maintains a respectful silence for a minute. It’s worth being on a Bosphorus ferry then, when all the engines are turned off, and the boats drift and sound their foghorns mournfully.