FAQs

Using the Shop

What is an ebook?
What is a watermark?
How do I buy an ebook?
How do I download an ebook?
How do I choose the right file format for my device?
What are the file restrictions?
How soon after purchase will my file be available?
How long will my file be available?
How long does the regeneration process take?
Can I read a sample first?
Can I buy a printed guidebook?
Can I buy a gift certificate for an ebook?
Can I share my ebook files?
Are your books available in other languages?
I am having issues with my download – what shall I do?
How can I get future updates?

Using the Site

Do I have to register to use the site?
Why should I register to the site?
What’s the difference between my ‘username’ and my ‘name’?
How do I change my display name?
How do I change my password?
I forgot my password!
How can I subscribe or unsubscribe from the newsletter?
How do I change permissions on my profile?
How do I change my notifications?
What is ‘Rough Stuff’?
How do I ‘favourite’ something?
I can’t see the comment I posted
Can I edit what I’ve posted?
Who moderates user comments?
How do I report inappropriate user content?
Can I send a private message to another user?
Why don’t you list hotels or restaurants for each destination?
I’ve found information on the website I think is wrong – what do I do?

General

I think my business should be on roughguides.com – can that happen?
Fancy exchanging links?
Can I make money on sales of Rough Guides?
You seem to know what you’re doing – fancy making me a custom Rough Guide?
Why don’t you publish a guide to [your destination of choice here]?
What are you doing with my data?
How can I contact you?

Do I have to register to use the site?

Nope. You can view all parts of the site, including our destination content, articles and galleries, without registering to the site. If you do register, however, you’ll get lots of extra benefitsand who doesn’t like those?

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Why should I register to the site?

If you register, you will be able to post questions in our Community section, interact with other users and build a following of fellow Rough Guiders. You will be able to ‘favourite’ destinations, articles and products so that you can access them in one single location in your profile. Plus, you can use your profile to tell other users about everywhere you want to go (and boast about everywhere you’ve been!).

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What’s the difference between my ‘username’ and my ‘name’?

Your ‘username’ is what you use to register to the site. It must be unique and cannot be changed. It is not displayed across the site so feel free to choose something embarrassing like ilovelegwarmers. Your ‘name’, on the other hand, is what will be displayed across the site and can be changed whenever you want. We call this your ‘display name’.

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How do I change my display name?

Click ‘My Profile’ on the navigation bar and select ‘Edit Profile’. Click in the field that holds your current display name and edit it as required. Scroll to the bottom of the page and click the ‘Save Change’ button. Voila! Your display name will be changed.

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How do I change my password?

Click ‘My Profile’ on the navigation bar and select ‘Edit Profile’. Click ‘Settings’. Enter your new password beneath the ‘Change Password’ heading and then click the ‘Save Changes’ button.

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I forgot my password!

It’s okay – we’ve done it too. If you enter an incorrect password in the login page, you will receive an error notice. Click the ‘Lost your password’ link and enter your username or email. Check your inbox for the password reset email (subject: [Rough Guides] Password Reset) and follow the link to reset it.

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How can I subscribe or unsubscribe from the newsletter?

To get to the newsletter subscription page, click the envelope icon next to the Facebook and Twitter icon on the main navigation bar. Alternatively, you can subscribe or unsubscribe by clicking ‘My Profile’ on the main navigation bar, then ‘Edit Profile’. Scroll down to the bottom of the page and select or deselect the ‘Receive the Rough Guides e-newsletter’ checkbox as appropriate. Then, click ‘Save Changes’.

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How do I change permissions on my profile?

Click ‘My Profile’ on the main navigation bar, then ‘Edit Profile’. Under Location, Description or Bio, click ‘Change’. Select the new option (either ‘Anyone’ or ‘Logged In Users’), scroll to the bottom of the page and click the ‘Save Changes’ button.

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How do I change my notifications?

Click ‘My Profile’ on the main navigation bar, then ‘Edit Profile’. Click ‘Settings’ and then ‘Notifications’. Change settings accordingly by choosing either ‘Yes’ or ‘No’ next to each item and then click the ‘Save Changes’ button.

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What is ‘Rough Stuff’?

This is the articles/features section of the site comprising a mixture of advice, opinion, tips, tricks and trivia – all topped off with the gorgeous travel images that Rough Guides are known for. You can comment on features and ‘favourite’ them so you can access them from your profile.
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How do I ‘favourite’ something?

You can ‘favourite’ features, destinations and products by clicking the ‘favourite’ icon. This is the white heart in a grey circle. Once you click it, the grey circle will become orange to show that it has indeed been favourited.

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I can’t see the comment I posted

By default, comments are ordered by ‘Best’ rather than ‘Newest’, which means your comment is likely to be further down the list. To reorder, click the ‘Discussion’ dropdown and select ‘Newest’. Your comment should now appear at the top (or close to it depending on how many other users have posted comments after you).

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Can I edit what I’ve posted?

Made a typo? No problem. You can edit your comments on Rough Stuff articles as well as your answers in the Community section. You can edit the body text of your questions in the Community section, but you cannot edit the title text of the question. This is to ensure that answers still relate to the question that has been posted.

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Who moderates user comments?

The user comments are post-moderated, which means that, in addition to reviewing content ourselves, we also rely on our users to report inappropriate content. If you see
anything untoward, please let us know.
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How do I report inappropriate user content?

If you see anything offensive, abusive or which otherwise gives you cause for concern, you can report it to us via the ‘Report’ link at the bottom of all questions/answers in the Community area, or the ‘Flag as inappropriate’ link in the dropdown menu to the right of all comments in the Rough Stuff area. Please report from the specific page that the offensive content appears: this gives us the information we need to take action.

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Can I send a private message to another user?

Not at the moment. You can interact with others users in the Rough Stuff and Community areas only.

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Why don’t you list hotels or restaurants for each destination?

Rather than a directory of listings, the Rough Guides website is designed to provide fresh, inspirational content full of advice, opinion, tips, tricks and trivia to help you plan your trip. The website content is supplemented by our in-depth print and digital guides, which provide comprehensive listings.

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I’ve found information on the website I think is wrong – what do I do?

We work as hard as humanly possible to keep the information on roughguides.com up to date, but occasionally things change or mistakes slip through the net. We’d really appreciate it if you drop us an email and tell us about any inaccuracies you’ve found, so we can speedily fix them.

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What is an ebook?

An ebook is an electronic version of a printed book which can be read on a computer or on certain devices such as an iPad, Kindle or Kobo. They offer all the quality and richness of our printed Rough Guides with extra portability and ease of access.

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What is a watermark?

When you order a watermarked ebook we create a personalised copy of the file with your name applied visibly but discreetly on the document, along with an invisible identifier. These are known as watermarks and associate the file to you, the purchasing customer. Don’t worry – we’ve made sure these identifiers contain absolutely no other personal information about you. This allows us to identify and minimise unauthorised copies in circulation without forcing unwieldy DRM (digital right management) onto our customers. No passwords. No hoops to jump through. Just the content.

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How do I buy an ebook?

On any book page, click the orange ‘Buy’ button. This will add the product to your cart. You can click the orange ‘View Cart’ button to start the checkout process, or you can continue shopping. If you choose to continue shopping, you can access your cart at any time by clicking the cart icon on the main navigation bar and then clicking the orange ‘Checkout’ button.

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How do I download an ebook?

Once you have completed a purchase, we will send you an initial email to confirm the order. It will take us around 5 minutes to generate the watermarked ebook after which we’ll send you a second email with the download links to your ebooks. When the files are ready, you can also access them via the ‘My ebooks’ tab of your Profile page. For more detailed instructions on how to download onto your device, please see our Download Instructions.

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How do I choose the right file format for my device?

All our titles except the ‘Snapshot’ and ‘Phrasebook’ series are available in three different formats: ePub, Mobi, and PDF. This means that when you buy a title, you receive all three formats, offering compatibility across your devices. ‘Snapshot’ titles are available as ePub and Mobi only, but still offer a lot of flexibility. ‘Phrasebook’ titles are available as ePub only.

  • ePub is compatible with a wide range of smartphones and devices (including PC, Mac, iPad, iPhone, iPod Touch, Android, Nook, Nook Color, Nook Tablet, Sony Reader and other eReaders)
  • Mobi is the native format for all Kindle eReaders and tablets (Kindle and Kindle Fire)
  • PDFs can be opened on any Mac or PC with the free Adobe Reader software or Adobe Digital Editions, as well as on many smartphones (includes PC, Mac, iPad, iPhone, iPod Touch, Kindle and Kindle Fire)

Note that Mobi-formatted books can also be viewed on iPhone, iPad, and BlackBerry devices, as well as personal computers, via the Kindle app. Other eReaders, however, such as the Nook and Sony Reader, cannot read Kindle’s Mobi ebook.

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What are the file restrictions?

You can make copies for your own personal use, but you may not give your files to other people or put the files on servers where others can read or access this content. You may not edit the files, but you may view or print them for personal use as you see fit.

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How soon after purchase will my file be available?

When you place your order, we immediately begin processing your file to personalise it. This process takes between 5 and 10 minutes.

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How long will my file be available?

Almost forever. Your watermarked file will be available via the ‘My ebooks’ tab of your Profile page for 7 days after the date of purchase. After 7 days the file will ‘expire’, but with one click you can regenerate your file. Files expire so we do not have to store every file ever purchased – our garage is only so big. The expiration and regeneration model allows us to keep things nice and tidy while still making sure you always have access to your digital products. One exception to the rule is that if a product ever goes out of print, we are obligated (by contract) to stop vending it. So in those cases you will not be able to refresh your file.

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How long does the regeneration process take?

File regeneration generally takes less than one minute. After clicking “Get a new file” you will see a status indicator, and links will be active again when the process is complete.

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Can I read a sample first?

At the moment, tasters are available for a small selection of files to give you an idea of what the books look like. These samples are for Italy, Mexico, Paris, Rome, Sri Lanka, Thailand, Turkey. Tasters for all other titles will be available soon – promise!

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Can I buy a printed guidebook?

You can buy print guidebooks from our parent company, Penguin, and wherever books are sold. At roughguides.com, we focus on digital products to get our guidebooks to you in the fastest way possible, wherever you are in the world and on your travels!

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Can I buy a gift certificate for an ebook?

We don’t have this functionality yet. If you are keen to have this on the site, please contact us at [email protected] to let us know!

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Can I share my ebook files?

When you purchase an ebook, that copy is designed for your own personal use. While you can copy an ebook file for use on another device you own, such as a portable eReader or smartphone, you cannot share copies with other people. You also cannot sell used ebooks; ownership is yours only, and cannot be transferred. Our ebooks are embedded with personalised watermarks that help us identify any unauthorised copies found online.

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Are your books available in other languages?

At the moment, our ebooks are only available in English.

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I am having issues with my download – what shall I do?

Please contact us at [email protected] and we will help!
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How can I get future updates?

Files are updated if there are changes and/or corrections. If your file has expired, regenerating it ensures you’ll be getting the most up-to-date version of the file.
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I think my business should be on roughguides.com – can that happen?

Our dedicated authors independently research all restaurants, hotels, clubs and other businesses that are listed in the guides. If you send us your details, we’ll pass them on to the relevant author, who’ll try to stop by next time they’re in the area.
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Fancy exchanging links?

We work with a select few brands and websites that we think are a good fit for roughguides.com and our users. If you’d like to be included, drop us an email and we’ll get in touch if we think we could work together.
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Can I make money on sales of Rough Guides?

Yes. If you’re based in the UK, sign up to the affiliate scheme of Rough Guides’ parent company, Penguin Books UK, and start earning commission on sales of Rough Guides through your website. Learn how here.
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You seem to know what you’re doing – fancy making me a custom Rough Guide?

We’d love to! Head over to our business to business website to see what we’ve done before and chat to us about your project.
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Why don’t you publish a guide to [your destination of choice here]?

We produce guides to hundreds of destinations, usually where we feel travellers will get the most out of the destination by using a guide, based on our experiences travelling there. But we’re always reviewing our coverage, so just drop us an email and tell us what guides you’d like to see us publish.
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What are you doing with my data?

We’re a private lot here at Rough Guides and we understand you are too, so we don’t generally disclose personal information we’ve collected from you to third parties. We may, occasionally, work with another site – but we’ll always tell you that the data we’re collecting from you will be shared if that’s the case, and you can let us know if you’re not happy for it to be. If you want to read more about this, check out our full privacy policy.

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How can I contact you?

Via the ‘Contact Us’ page.
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