This website is owned and operated by The Rough Guides Limited.
We will not collect any personal data from you unless you specifically provide it and we will only use that information for the purposes to which you have consented. We do not ask you to provide any more information than is reasonably necessary to enable you to participate in an activity on our website and to improve the website.
We do not generally disclose your personal information to third parties. We may have to sometimes, in which case we will inform you of our intention to do so when we collect the information and you will have the opportunity to consent to that use or not.
The information that we collect and how we use it
Below are some examples of when we might request your information and how we will use it.
We have several newsletters that keep readers up-to-date with information on our books, authors, events, offers etc. If you would like to subscribe to one of our newsletters, we will require you to send us your email address so that we can send the newsletter to you. We may also ask you to provide other information about yourself, such as your name, age, sex and location so that we can personalise your newsletters.
We regularly run competitions and prize draws and, in addition to your answer or entry, we will require you to send us certain information, such as your name and email address. We will only use this information to administer the promotion and for any other purpose to which you consented when you entered.
To purchase items from our online shop, you will be directed to our partner Penguin site(s), with which you will be required to register an account. For this, you will be asked to provide your name, email address, a password and password reminder, your billing and delivery address and bank details. Our partner sites use a third-party payment service to facilitate purchases so, by providing them with your information, you consent to them passing that information to their payment service provided for the purpose of completing your transactions. Purchases will be subject to the Terms and Conditions of Sale for those sites and buying anything from those sites will constitute an acceptance of those terms. We will indicate the availability of a product before you are directed to our partner site(s), but we cannot guarantee that availability statuses will be 100% accurate.
Forums and User Content
If you sign up to one of our forums, we will ask you to provide a username and email address so that we can let people know who posts which comment and to enable us to deal with any inappropriate or offensive behaviour.
For the same reasons, if you provide comments on any articles or upload your own content to our sites, we may ask you to provide your email address.
Email and other contact details
You may wish to contact us from time to time by sending us letters or emails or by filling in contact forms on one of our websites. We will only use this information to respond to your query or suggestion.
What are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They cannot harm your computer and do not contain any information that enable us to identify you personally, they just enable our websites to recognise your computer and to identify certain other non-personal information such as which browser you are using. This information can be used to make the website work, to identify which parts of the site can work better or to analyse how often people visit the site and what they look at. We will not associate this data with any personally identifying information that you may choose to provide to us in other ways.
By your using this website, we imply that you have read this policy and agree to us sending you cookies.
For information about how you can change how your browser deals with cookies, please see the “Managing Cookies” section below.
Which cookies do we use on this site and why?
The list below sets out the main cookies that we use on this site and what we use them for.
|Source||Cookie Name||Description||More Info|
|Google Analytics||__utma, __utmb, __utmc, __utmz||These cookies are used to collect information about how visitors use our site. We use this information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||Google Analytics: Safeguarding Your Data|
|Newsletter||ASPSESSIONIDAAACTD||This cookie allows us to remember which users have signed up to our newsletter.||–|
|WordPress & First-Party Cookies||RS, bp-message, bp-message-type, id, UIDR, w3tc_logged_out, wordpress_ d664b4336b42b193c461aa90eeef7097, wordpress_logged_in_ d664b4336b42b193c461aa90eeef7097||These cookies are used by our website to perform and its platform, WordPress, to perform general functions such as: determining if you are logged in or not, remembering if you have accepted our terms and conditions, allowing you to add comments.||–|
Third Party Cookies
Some features used on this website may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the site where the embedded content is hosted. Likewise, if you share any content on this website through social networks (for example by clicking a Facebook “like” button or a “Tweet” button) you may be sent cookies from these websites. We do not control the setting of these cookies so please check the websites of these third-parties for more information about their cookies and how to manage them.
How to manage cookies
To make full use of this site, your device must be set to accept cookies otherwise some of its (for example online shopping) may not work.
If you nevertheless want to restrict, block or disable cookies, you can do so by changing your browser settings. If you would like more specific information about how to change your browser settings, please visit www.allaboutcookies.org which has detailed information for each browser as well as more information about cookies in general.
How to contact us
Director of Web Solutions
The Rough Guides Limited
or by telephoning: 020 7010 3000.
Last Updated: 27 November 2012