12/01/2026
We booked our Galápagos trip with Rough Guides and were in the very safe hands of Jef initially and then Benjamin in Quito nothing was too much trouble and our itinerary ticked all the boxes, from land based to sea based experiences, everything was first class. From airports, taxis, to boats and horses everything ran like clockwork. Benjamin’s service went above and beyond, always checking in with us on a daily basis and post trip as well. I would have no hesitation in using and or recommending Rough Guides for future travel plans
31/12/2025
Deciding to use Rough Guides for our trip to Colombia was a great decision. Maria Jose and team were great from the start. The preliminary planning meetings were easy to arrange and the team listened to our requirements and planned a great trip. We were a bit nervous as the final itinerary was late getting to us, but everything worked out so well and was even better than described. The drivers and guides were top quality, always on time and very knowledgeable. In country support was very responsive and helpful- it couldn’t have been easier for us as a multi-site trip. If you are planning a trip to Colombia, we would recommend Rough Guides but would suggest you don’t need a guide for the Salt Cathedral or the Thermal Spa (Santa Rosa). Main sites are very busy first week of January so bear this in mind. If you like nature, we wish we had stayed overnight in Tayrona National Park so do look at that as an option. Would definitely use this team again. Thank you for a wonderful trip.
29/12/2025
Jeferson took care of every detail from constant communication to follow up on drivers, hotels and tours.
26/12/2025
I had the pleasure of working with Jefferson at Responsible Travel on my trip to Ecuador which included the Amazon and the Galapagos. Jeferson’s daily check-ins, schedule reminders, and advice about local spots were essential in making our trip smooth and seamless. I appreciated the company’s overall organization and coordination of the trip, many thanks to Jeferson!
23/12/2025
Unbelievably amazing Galápagos Islands, Ecuador experience! Majo Jaramillo through Rough Guides tailored a remarkable & thoughtful 12 day itinerary for our family, such that there were only adventures & memories to enjoy! From the early planning to the flight back home, Majo was graciously available; whether it be for me to send a thank you for a great adventure set up or to check on a driver pick up. The international flights were not included & Majo worked with the frequent flight updates! Domestic flights were included & looking forward to having Rough Guides include the international fights as well. Very thoughtful gifts around! Majo listened, is experienced, kind, thought & idea generating, clear, communicative, well English versed & created a streamlined once in a lifetime experience for our family! Sea lions, penguins, blue footed boobies, iguanas, sea turtles, rays, dolphins, hawks, land tortoises, sharks, & an inspiring ECO LIFE!!! Majo, Thank you again :D
22/12/2025
Our family trip to Colombia was top-notch. Our English-speaking guides were not only knowledgeable but also had excellent personalities. Our drivers were prompt & the vehicles were definitely 5-star. Every night, we received a detailed itinerary from Benjamin & received constant updates and welcome WhatsApp messages. We ALWAYS felt safe and cared for. Majo did an excellent job planning our trip, while Benjamin executed the trip once we arrived in Colombia. We are seasoned travelers. However, my husband and I will definitely use Rough Guides again to plan our next trip.
