Anyone else had an awful experience with Peru Best Tours?
We just returned from a trip to Peru with Peru Best Tours www.perubesttours.com
Our review of this travel agency is very negative. We (a young couple celebratings its honeymoon) contacted Mike (the owner) 3 months before arriving to Peru and spent countless hours planning for this trip.
Sales process was smooth and we ended up with an itinerary customized to our needs. Everything was fine until we arrived to Peru.
We had to stay in noisy hotel rooms with dirty bathrooms. On top of that, two transfers never showed up and a few more were late. Our guides spoke poor English (despite promised otherwise).
The worst part has been Peru Best Tours unresponsiveness. No money has been refunded and they have not cared to pick up the phone to attend to our requests during and after the trip.
Needless to say, we are highly disappointed and we are wondering if there are any other travelers who might have had a similar experience. Anyone else?
Thanks for the warning, Mike! I’ve checked and we don’t mention this agency in our guidebook. How did you come across them? For a destination as popular as Peru, there are so many operators to choose from so it can get very confusing! If you do decide to go again, we list a number of reputable companies in our guide, so please check them out. Sorry you had a bad experience but congratulations on getting married!